Archive for November, 2009
The designer has unexpectedly quit
I can’t help wondering what happens if you click on the buttons.
Apparently the person who quit was unhappy with his job and chose to inform the company via a custom Macintosh OS X application.
via MethodShop: Someone quit today. We found this on his desktop [pic].
A Tale of Two Hard Drives: You pay for what you get with warranties.
Penny wise, pound foolish indeed.
Total time on the phone [to Dell]: three hours. Delay in hard drive replacement: almost two weeks. The time involved on the chat I assure you is very typical and it’s not just Dell. I see it with HP/Compaqs as well. Service is simply not part of their deal.
The Apple Experience
My next client had a Macbook. I could hear it was the same problem immediately. Ironically, it was the same brand and size of hard drive as was in the Dell. I entered her serial number on Apple’s support web site, and it showed the computer was still under warranty. We then set up a “Speak to an Apple Expert” call-back for about 20 minutes later. On the dot, the technician called. I explained the loud noise and told the tech I booted off the Leopard DVD and the hard drive showed errors. He agreed to ship a new hard drive the next day. Total phone time was less than five minutes and it was 30 minutes from problem diagnosis to closure and less than 24 hours from the time I called until the new hard drive arrived on her doorstop. Again, this interaction was very typical.
A Tale of Two Hard Drives: Apple’s Secret Weapon?.
Note: Friends of mine in Australia have reported far better experiences with Dell warranties in contrast with Apple. I believe the above example was from Dell USA. I know that Aussies wont tolerate the above level of BS from a company, not for 5 minutes.
Team Fortress 2 at 1000 FPS
Bet this took a while to render. The explosions are funny in slow motion. The original is available in high-res, by the way.
Checkout, top notch Point of Sale software for Mac
This sure beats using Quickbooks, which for years was about the only choice.
TUAW Review: Checkout, top notch Point of Sale software for Mac.
Recent Photos
- A re-acquaintance with the Audio Technica ATH-ESW10JPN May 7, 2012
- Sakura (Cherry Blossoms) in Japan April 6, 2012
- Random Audio February 7, 2012
- The UFOnium - A new musical instrument made by a friend of mine. January 31, 2012
- Top 10 best (or is it worst?) reasons to justify emptying your wallet to get the LCD-3s. November 19, 2011
- My first foray into vintage orthos. November 12, 2011
- The ear can detect a sound wave so small it moves the eardrum just one angstrom... October 7, 2011
- The Metric Halo ULN-2 - not your usual DAC September 21, 2011
By Tips for Westerners coming to Japan, Part 2 | Truth is Stranger than Fiction
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By Research and Exploration « Me And Mr Fuji
By currawong
By Gavin Llewellyn